Contact Us:  (423) 542-1101

Pay Electric Bill

Paperless Bill Online Pay:

Elizabethton Electric will be changing payment portals in January of 2023. Customers that have set up auto pay thru the existing portal will need to go to our new customer portal or download our app Elizabethton Electric System and create a new account and set up auto pay. Please, don’t forget to login to your current account, and disable auto pay, or your bill may be drafted twice! You will need your account number to set up your account.

The new portal and app allow customers to make payments, set up auto pay, view bill summary, statement history, payments, and usage summary in a graph by cost or usage broken down by day, month, or interval. We apologize for any inconvenience.

You will need your account number to utilize the onetime payment option.

If you need assistance creating your new account or have any questions, please call 423-542 1100.

Customers of Elizabethton Electric have more choices to pay your Electric Bill than ever before!

As always you may mail your bill or come by any of our traditional locations (see below) to pay in person or you can utilize some of our new convenient pay systems. There is no charge to use the following methods.

Automated Pay by Phone: 1-844-718-0065

Please follow the Instructions to set up you account on your first visit to this web site. Paperless Bill and Online Pay option will allow you to pay your Bill, check your Usage and Payment History.

You will need your account number to utilize the one time pay option.

Traditional Payment Options:

  • In person at 400 Hatcher Lane or 136 S. Sycamore Street
  • Mail P. O. Box 790
  • If bill is current you may pay at Citizens Bank or Carter County Bank
  • Night drops located at City Hall, 136 S. Sycamore Street or Elizabethton Electric Department, 400 Hatcher Lane
  • We also offer Automatic Bank Draft, to sign up contact the Billing Department at 547-8609