Contact Us:  (423) 542-1101

Report An Outage

There are many ways to report an outage. Below are the most common ways to let us know that the power is out in your location. When contacting us we will need your address in order to best remedy the outage as quickly as possible. In times of severe weather there may be numerous outages around our service area. We will utilize our Twitter account to post the latest updates on outages and specified areas affected. Feel free to follow us to stay up to date on the latest news!

By Phone:
(423) 542-1111   When experiencing large outages our phone lines will receive more calls than the system can handle and you may not be able to get through. Should you experience difficulty reporting by phone please utilize the email form below.

By Email:
Please fill out form below and submit.
All fields are required to submit this form.

Please use the other form if you need to report a streetlight outage.